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The rights of a client in aerial transport

Are you chosing a tour? What airlines do you chose? What are your standards?

Every airline company offers a huge number of flights with different level of services. In fact, the base is to chose the class according to the level of comfort and provided services. The less expensive is the Economy Class, but you can chose the Business Class or the most expensive of them – the First Class.

The next important point is the transport of luggage. Find out how the exact company work with your luggage and if it is according to the given standards of transport. You should check the maximal weight and size of luggage in order to prevent needless complication and high additional charges.

In case of the loss of damage on your luggage, you have the right to apply for the compensation. You have to apply in the 7 days period, you have to present the value of the luggage. In case of delay of arrival of your luggage, you have the right to apply for the compensation in the 21 days period (ask for the confirmation at the desk). You should also know what things are not allowed to transport.

In case of the delay or the cancellation of your flight, you have the right to receive the accomodation, snack and substitute flight, up to 600EUR in total. ATTENTION! This doesn´t concern the cancellations because of the unpredictable situations – weather, strike and so on. 
 

 

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